Investing in your Front Line
Customer service training is the coaching that employees receive with the goal of improving the guest experience and satisfaction among customers. A strong customer service training program includes exercises for improving interpersonal communication, product knowledge, conflict resolution, crisis management and more.
Customer Service eStart™ is customer service training that provides your front-of-house staff with the essential knowledge they need to communicate and sell to your customers and guests. Your employees serve as ambassadors for your operation each day. Equip them with the knowledge, language and problem-solving skills they need to effectively and respectfully serve your customers.
Customer Service eStart™ is available in either a "Dining" or "Counter/QSR" version- to accommodate an operation's specific service style and order of service.
Exceed Their Expectations
Our course provides a comprehensive and entertaining customer service education for foodservice and hospitality employees- specifically those employed in counter service and casual or fine dining table service operations. We lay the foundation on which you can build with your operation's specific policies and food and beverage offerings.
Low Per Student Pricing.
Your account will be set up and ready to use the same business day payment is received.
Customer Service eStart™ is available for $399.00. For this purchase price, a location will receive access to the course for 50 employees as well as the benefits of our Learning Management System for record management and data storage of the operation's training statistics. Seats do not expire and are valid until used.