Build service standards, salesmanship, and a guest experience that drives repeat business and higher check averages. Available in two versions: Dining and Counter/QSR.
Official Certificate
Valid for 3 years
Progress Tracking
Manager dashboard
Transform your front-of-house team into hospitality professionals who deliver memorable guest experiences and drive revenue growth.
This course combines service psychology, upselling techniques, and practical hospitality skills that immediately impact guest satisfaction and check averages.
The guest experience lifecycle
Upselling and suggestive selling techniques
Handling guest complaints effectively
Building rapport and reading guests
Teamwork and communication on the floor
Service recovery best practices
The Guest Experience
First impressions & hospitality mindset
Communication Skills
Verbal, non-verbal & active listening
Upselling Techniques
Suggestive selling & menu knowledge
Handling Complaints
De-escalation & service recovery
Assign courses, track completion, and stay audit-ready from a single dashboard.
