Initiatives & Goals Supported:
- To improve the quality of customer interactions on a daily basis
- To create more confident and highly skilled service staff members
- To increase overall sales through suggestive selling and positive sales experiences
- To reduce training costs
- To assist our clients in operating at the highest level of customer service
LMS Features
- • Allows for the streamlined networking of locations across an entire company
- • Provides for seamless, real-time tracking of employee progress Training Administrators
- • Generate reports with aggregated training information
- • Download, save and print training information- (by employee, location, job function or store) to any standard spreadsheet program
Pricing
Foodservice Training Portal offers Foodservice eStart™ to clients for a per site, per year license.
Foodservice & Hospitality
Foodservice eStart™ is available to foodservice and hospitality operations for $299.00 per location and provides for unlimited usage for 1 year. For this purchase price, a location will receive access to the course for an unlimited number of employees as well as the benefits of the Learning Management System for record management and data storage of the operation's training statistics.This option is perfect for operations with multiple locations, operators that experience high employee turnover and/or require a training solution to serve a rotating staff.
By purchasing Foodservice eStart™, you acknowledge you have read and accept the System Requirements and Licensing Agreement.
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DEMO FOR TABLE SERVICE
DEMO FOR COUNTER SERVICE
For Customer-Focused Operations
Exceed your customers' expectations by educating your employees on how to serve them
Foodservice eStart™ is restaurant customer service training that provides your front-of-house staff with the essential knowledge they need to communicate and sell to your customers and guests. Your employees are your front line and serve as ambassadors for your operation each day. Equip them with the
knowledge, language and problem-solving skills they need to effectively and respectfully serve your customers.
Our course provides a comprehensive and entertaining customer service education for foodservice and hospitality employees- specifically those employed in counter service and casual or fine dining table service operations. We lay the foundation on which you can build with your operation's specific policies and food and beverage offerings.
Lesson 1
Customer Interactions
Students explore the order of service and emphasis is placed on the importance of the customer in the foodservice environment. Content focuses on the guest experience- from initial interaction to final goodbye. Students are advised on how to handle angry customers and turn problem situations into opportunities to create lifelong brand ambassadors.
Lesson 2
Order Taking & Suggestive Selling
Students learn the intracies of efficient and effective order taking. Customer advocacy, food allergies, thinking ahead and check backs are also covered. Specific attention is given to how to upsell and language examples are provided for suggestive selling techniques.
Lesson 3
Representing your Brand
This lesson details the aspects of professionalism and specific responsibilities relevant to being a great foodservice team member. Topics include empowerment, anticipatory service, how to correct a problem, crucial customer skills and general standards of good employee behavior.
Lesson 4
Putting Knowledge into Practice
In this lesson, students are presented with ten situations where the result is an unhappy or dissatisfied customer. With each scenario, the student is required to select the best possible course of action to correct the problem and/or make the customer happy. Specific feedback and language examples are provided and mirror actual day-to-day occurrences.
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