Please contact us directly if your question is not addressed below.
Foodservice Training Portal courseware, whether custom or ready-to-use, is accessible from any computer with any Internet connection. We recommend a connection speed of DSL or higher, but this is not a prohibitive factor.
As a general rule, if you can view the course demos accessible through this site, you will be able to view the courses without requiring any additional plug-ins or installations.
PLUG-INS & OPERATING SYSTEM
Adobe Flash Player 10.3 or later
Adobe Reader (for Certificates, Resources & System Reports)
Windows: Internet Explorer 8 and later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
The Foodservice Training Portal uses an Enterprise-Class Learning Management System that provides our clients with a robust, feature-rich record management and data storage experience.
Account Administrators are able to view statistics on a company, store or individual level and see the start/finish times, dates accessed, quiz score, completion status and individual question performance for each employee/student.
Individual student seats are only available for our GMP eStart™ course.
The Foodservice Training Portal only provides online educational services on a per location/organization basis for all other training programs.
You will receive email instructions (sent to the address provided during the purchase process) within one business day.
A refund of fees will be issued for any reason within 5 days of initial purchase- provided no students have accessed the training. Cancellation/Refund requests must be submitted in writing to Foodservice Training Portal.
Typically state and county health departments mandate only what food safety programs can be used for required Managerial Certification. For most non-management/line level food safety programs, like Basic Food Safety eStart™, you can use whatever program best suits your property's needs. This is not the case in CA, FL, IL or TX. However, Basic Food Safety eStart&trade: is an approved solution for use in Texas and Illinois to obtain a required FoodHandler Card (TX DSHS #59, IL DPH Program #14-041). Please contact us to inquire about your specific jurisdiction.
Send your inquiry to our Technical Support Team at email@example.com. Please include an overview of your issue, Location Name, Activation Code, Name and Email Address for a prompt response.
General hours are:
9:00am to 4:00pm EST, Monday to Friday.
Technical support questions are answered on the same business day or on the next business day if received after hours.