Customer Service eStart™

  • Overview
  • Content & LMS
  • Pricing

Customer Service eStart™ is customer service training that provides your front-of-house staff with the essential knowledge they need to communicate and sell to your customers and guests. Your employees are your front line and serve as ambassadors for your operation each day. Equip them with the knowledge, language and problem-solving skills they need to effectively and respectfully serve your customers.

Our course provides a comprehensive and entertaining customer service education for foodservice and hospitality employees- specifically those employed in counter service and casual or fine dining table service operations. We lay the foundation on which you can build with your operation's specific policies and food and beverage offerings.

  • Lesson 1: Customer Interactions
    • The order of service
    • The importance of the customer
    • The guest experience- from initial interaction to final goodbye
    • How to handle angry customers/turning problem situations into opportunities to create lifelong guests
  • Lesson 2: Order Taking & Suggestive Selling
    • Intracacies of efficient and effective order taking
    • Customer advocacy
    • Food allergens
    • Thinking ahead/prioritizing
    • How to upsell and suggestive selling techniques
  • Lesson 3: Representing Your Brand
    • Aspects of professionalism
    • Empowerment & anticipatory service
    • How to correct a problem & crucial customer skills
    • General standards of good employee behavior
  • Lesson 4: Putting Knowledge into Practice
    • Students are presented with ten situations where the problem is an unhappy or dissatisfied customer. With each scenario, the student is required to select the best possible course of action to correct the issue and/or make the customer happy.
    • Specific feedback and language examples are provided
    • Situations mirror actual day-to-day occurrences
  • Final Assessment
    • 20 Question Assessment
    • Randomized Question Selection from 40 Question Bank
    • 80% or Higher Required to Print Certificate of Completion
  • Learning Management System Features
    • Allows for the streamlined networking of facilities/locations across an entire company
    • Provides for seamless, real-time tracking of employee progress by Training Administrators
    • Generate reports with aggregated training information
    • Download, save and print training information- (by employee or location) to any standard spreadsheet program

Per Location Pricing

Your account will be set up and ready to use the same business day payment is received.

Customer Service eStart™ is available $349.00 for 1 year. For this purchase price, a location will receive access to the course for 40 employees as well as the benefits of our Learning Management System for record management and data storage of the operation's training statistics.

Sysco Solutions & Services customers receive a 15% discount and pay $297.00 for 40 employees.